We strive to provide you with sufficient information on the cookies we use so you can make an informed choice on the information you share with us.
If you have any further questions or comments, feel free to contact us via our contact page.
What are cookies?
A cookie is a small file saved on your computer or mobile device. It has a unique ID assigned to your device and enables the website to remember your actions and preferences (such as location, language, font size and other display preferences) over a period of time. That way, you don't have to keep re-entering the information whenever you come back to the website or browse from one page to another. Cookies can also help customize your browsing experience.
Not all cookies contain personal information but where they do, we will treat this information as personal data in accordance with our Privacy Statement. We also treat cookie information as personal data where it is associated with your account or other contact information.
Types of cookies
There are two broad categories of cookies: persistent cookies and session cookies. Persistent cookies remain on your device until deleted manually or automatically. Session cookies remain on your device until you close your browser and are thereby automatically deleted.
- Cookies that are strictly necessary for the website to function and to enable you to make use of the services we provide;
- Cookies that collect data related to the use of our website and the performance of it. We use this information to improve our online products and services;
- Cookies that we use to personalize and optimize your experience on our website. These cookies store information on your choices such as text size, language and screen resolution
- Cookies that are placed by third parties for enhanced services (such as social media cookies) or for advertising purposes.
Please see below for further information on the types of cookies we use.
Strictly necessary cookies
These are cookies that we need to be able to offer you a proper functioning website and which enables you to make use of the services we provide.
If these cookies are blocked, you will not be able to make use of our website.
Visitor ID as identified in Conversational Cloud
Used to distinguish users. It’s hashed for users who didn’t consent to cookies
Used to store the cookie preferences
Used to store the category preferences
Used to measure the performance statistics of the privacy banner after the visitor has given consent or to measure the anonymous statistics of the privacy banner before visitor has given consent
Indicates whether the client is using the canary version of the WebSDK.
The version name of the WebSDK's canary version.
Internal cookie for the Web SDK
|Used to manage profile completion||Adobe||profilePopin||13 months|
|Used to confirm user is a healthcare professional||Adobe||is_hcp||3 months|
|Used to manage live event notifications||Adobe||event-xxx||13 months|
|Use to authenticate user in SSO||Adobe||jwt-cookie-name||3 months|
|Used to authenticate users||Adobe||user_email, user_info||3 months|
|Used to track viewing history for authenticated user||Adobe||user-history-xxx||12 months|
Analytics and performance-related cookies
These cookies help us measure traffic patterns to determine which areas of our website have been visited. We use this to research a visitor’s habits so that we can improve our online products and services. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyze trends, administer the website, track users’ movements, and gather broad demographic information.
These cookies are not essential to the website and we will always ask for your consent before placing these cookies. Your consent will be valid for up to 12 months. You can withdraw your consent at all times. See more information below in "Your Preferences".
Used to distinguish users
Used to distinguish users
Used to throttle request rate
These are cookies placed on our website by third parties on our behalf. The cookies enable us to generate personalized advertisements on other websites, which are based on information about you such as your page views on our website. Our websites may also place cookies for third-party services such as hosting courses and providing the corresponding certificates of completion.
We do not provide any personal information to third parties that place cookies on our website. However, third parties may assume that users who interact with or click on a personalized ad or content displayed on our website fall within a group that the ad or content is directed towards. We do not have access to or control over cookies or other features that advertisers and third party sites may use. The information practices of these third parties are not covered by our Privacy or Cookie Statement. Please contact them directly for more information about their privacy practices.
These cookies are not essential to the website and we will always ask for your consent before placing these cookies. Your consent will be valid for up to 2 years. You can withdraw your consent at all times. See more information below.
Used to store and track visitors across websites
Used to enroll and participate in e-learning courses and receive completion certificates
It’s possible to restrict or block cookies or even delete cookies that have already been placed on your device. If you do so, you may not be able to access certain parts of our website and we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.
You can also restrict or block cookies by changing your browser’s settings. The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies. Some of the guides for the most common browsers can be found here:
How To Contact Us
If you have any questions, comments or complaints regarding cookies, please contact us via our contact page.
Changing Cookie Settings
You can manage your cookie preferences here.